RETURNS
Returns
Contact support before returning an item. Eligibility, return address, shipping cost and required evidence vary by product and reason.
WHAT TO EXPECT
How to start a return request.
Start a request
send the order ID, product name and reason before shipping anything.
Confirm eligibility
wait for the approved return address, packing requirements and shipping instructions.
Use the provided address
do not send an item to a supplier, manufacturer or public address unless support gives that address for your request.
Document a problem
keep the item and packaging; photographs or carrier evidence may be needed for damage, shortage or incorrect-item claims.
Keep shipment proof
retain the carrier receipt until the request is complete.
Outcome
refund or replacement timing is provided after the return or carrier evidence is reviewed.